Merchandise Coordinator
The Merchandise Coordinator oversees Redline’s merchandise program, including product planning, inventory, vendor communication, sales, fulfillment, and event-day merchandise operations. This role helps ensure Redline merchandise is organized, promoted, available, and aligned with the organization’s brand.
The Merchandise Coordinator works closely with the Executive Director, Assistant Director, and media team to support general Redline merchandise, show-specific merchandise, online sales, event sales, and promotional efforts. This role helps coordinate suppliers, graphic designers, product timelines, inventory needs, sales records, and customer-facing merchandise experiences.
Summary of Tasks:
Oversee Redline’s merchandise inventory and sales systems
Coordinate merchandise suppliers, product options, pricing, and order timelines
Work with media/design personnel on general and show-specific merchandise
Help promote merchandise through Redline’s media and marketing channels
Sell merchandise at Redline-sponsored events, shows, auditions, clinics, alumni events, and other approved activities
Organize merchandise displays, sales materials, payment systems, and event-day setup
Track merchandise sales, inventory levels, restock needs, and fulfillment status
Coordinate online orders, pickup, delivery, or shipping when applicable
Work with the Financial Administrator to track sales totals, receipts, and merchandise-related records
Represent Redline professionally in customer, vendor, alumni, family, and supporter communication
Qualifications/Desired Traits:
Demonstrated commitment to Redline’s mission, values, and organizational success
Strong organization, communication, customer service, and follow-through skills
Ability to coordinate merchandise inventory, vendors, designers, sales, and promotion timelines
Comfort working with apparel sizing, product options, online forms, spreadsheets, sales records, and payment systems
Ability to communicate professionally with vendors, designers, members, families, alumni, fans, volunteers, and admin leadership
Basic understanding of branding, visual presentation, merchandise trends, and customer experience preferred
Ability to attend Redline-sponsored events, shows, auditions, clinics, banquet, or merchandise sales opportunities as needed
Ability to work a flexible seasonal schedule, including some evenings and weekends
Access to phone, email, computer, and reliable internet
Prior experience in WGI, DCI, marching band, performing arts, retail, merchandise, apparel, design coordination, event sales, inventory management, e-commerce, fundraising, or customer service preferred